The
Effectiveness 0f Employee Performance in Marriage Registration Services at the
Religious Affairs Office of Pare District, Kediri Regency
Allya Almuqrhoina Fajri1, Agus
Widiyarta2
Universitas
Pembangunan Nasional “Veteran” Jawa Timur, Surabaya, Indonesia
20041010195@student.upnjatim.ac.id1
, aguswidiyarta.adneg@upnjatim.ac.id2
|
Keywords |
Abstract |
|
Effectiveness
of Employee Performance, Marriage Registration, Public Service, Religious
Affairs Office |
The most important thing to monitor in
registering marriages to the public is employee performance which will later
become an indicator of the organization's success in carrying out its duties
and obligations. This research aims to determine the effectiveness of
employee performance in marriage registration services at the Religious
Affairs Office of Pare District, Kediri Regency. This research uses a
qualitative approach. Data collection techniques use interview, observation
and documentation techniques which are linked to the theory of employee
performance effectiveness according to Admosoeprapto (2016). The results of
the research show that the performance of the employees of the Religious
Affairs Office of Pare District, Kediri Regency can be said to be effective
in meeting the needs of the community in marriage registration services.
However, the Religious Affairs Office of Pare District, Kediri Regency, in
terms of quantity of work, needs to increase the number of employees to make
it easier for employees to serve the large number of marriage registration
requests from the public every year. |
Corresponding
Author:
Allya Almuqrhoina Fajri
E-mail: 20041010195@student.upnjatim.ac.id
INTRODUCTION
Marriage in the history of human life has become an
inseparable part. The history of marriage involves the development of culture,
religion, and social structures in various societies. In ancient times,
marriage was often used as a tool to consolidate power, preserve inheritance, and
build relationships between family and community. Marriage becomes an important
platform to express love, affection, commitment, and vision of the future with
your partner (Alpert,
2022). Along with the
times, people began to change their views on marriage to meet the needs of
modern couples who want to build a life together in love and harmony (Wallerstein,
2019).
Every couple who wants to get married
must register their marriage by registering a marriage so that they can get a
marriage certificate to complete population administration data as regulated by
Law Number 1 of 1974 concerning Marriage in Article 2 Paragraph (2) that every
marriage must be registered in accordance with the applicable law. This
marriage registration has an important role because it brings various benefits
that have legal implications for individuals. For example, this is necessary
for inheritance purposes, ensuring the relationship of muhrim (relatives who
should not marry), or directing legal proceedings in divorce cases, and so on (Muharrar,
2023).
The government agency that has a role in
marriage registration is the Religious Affairs Office. Religious Affairs Office
is an agency with a role as the spearhead in tasks related to Islam at the district
level and is at the forefront of work because the Religious Affairs Office has
a direct position in interacting with the service user community such as in the
process of marriage registration, efforts to form a harmonious family or sakinah,
organizing religious holiday celebrations, providing information on hisab rukyat (determining the beginning
of the month in the Islamic calendar) and facilitating good relations with
local scholars and religious leaders (Wahidi,
Yasin, & Kadarisman, 2019).
The validity of a marriage has two
inseparable aspects in the context of marriage registration at the Religious
Affairs Office, as contained in Article 2 of Law Number 1 of 1974 which
indicates that a marriage is said to be legal if it meets religious regulations
and has been administratively managed in accordance with applicable
regulations. This effort aims to protect and ensure that marriages performed by
the community are legally valid (Laraszaty,
Hasibuan, & Purba, 2022). Therefore, it is important
to carry out the marriage registration process with administrative order,
including completing forms correctly and undergoing an orderly registration
process. As with other agencies, the Religious Affairs Office is obliged to provide
satisfactory services and in accordance with community expectations to ensure
the validity of their marriages.
The most important thing to monitor in registering
marriage to the community is the performance of employees which will be an
indicator of the success of the organization in carrying out its duties and
obligations. Employees are valuable assets in organizations or institutions,
and their performance has a direct impact on the productivity, efficiency,
effectiveness, and overall success of the entity (Anwar
& Abdullah, 2021). Therefore, employee
performance management becomes an important aspect in managing an organization
or institution.
The performance of employees can be considered effective
or not depends on the level of service provided by them. However, it is
important for management and employees to actively seek solutions in
implementing their tasks in order to carry out activities effectively and
without obstacles (Kowalczyk,
Marcinkowski, & Przybyłek, 2022). Therefore, when the
services provided by employees increase and have good quality, the expected
level of effectiveness of their performance will be achieved. It can make some results in public
satisfaction and comfort with the services provided by achieving effectiveness
in employee performance (Astuti,
Shodikin, & Maaz, 2020).
Effectiveness in employee performance refers to their
ability to carry out duties and obligations with satisfactory results to
achieve work targets set by the organization (Jumady & Lilla, 2021). The effectiveness of employee performance involves
completing tasks with the right rules, quality, and in accordance with the time
span that will later take on the entire role to achieve organizational goals (Mannayong
& Djafar, 2018).
Organizational management is basically
strived to produce a conducive work environment and motivate employees to
achieve high performance effectiveness. This includes providing appropriate
training and development, providing constructive responses, and ensuring that
employees have the resources and tools needed to get the job done well (Ishak
& Nurmayana, 2018).
One of the phenomena related to staffing in the latest
Indonesian government agencies is that there are still many government agencies
that face challenges in developing the quality and number of their employees.
Some government agencies may experience obstacles in recruiting qualified
employees which can be caused by intense competition in the labor market or
lack of attractiveness of the government sector for young professionals. This
can result in agencies lacking employees who have relevant skills and knowledge
to carry out their duties and obligations (Soetrisno,
2016).
In addition, factors such as budget
constraints and bureaucracy in the recruitment process and development of government
employees can also be an obstacle. Limited budgets can limit government
agencies' ability to provide training, development, and incentives to attract
and retain quality employees. Changes in recruitment rules and regulations can
also slow down the recruitment and development process (Soetrisno,
2016).
This phenomenon reflects the lack of
awareness in a government agency that improving the quality and number of
employees is an undeniable necessity in an effort to achieve effective employee
performance. Therefore, government agencies need to find creative ways to
overcome these barriers and strengthen the capacity of their employees to
empower community needs and achieve more optimal public service goals in order
to increase effectiveness in public services (Nekwek,
2022).
Kediri Regency is one of the regencies
located in East Java which has an area of 1,523.92 km2 and a
population of 1,674,818 people in 2022. The population of Kediri Regency
continues to increase every year when compared to the previous year. Kediri
Regency is divided into 26 districts, a sub-district, and 343 villages.
According to data in the Kediri Regency Statistic Center in 2023, Pare District
has the largest population than other districts in Kediri Regency. In 2021,
Pare District had a population of 108,657 people. In 2022, the population in
Pare District has increased to 108,997 people. The population in Pare District
continues to increase every year and has always been one of the most populous districts
in Kediri Regency, although it is not the capital of the district.
The large population of Pare district
requires employees from every government agency to serve the needs of the
community effectively, one of which is about marriage registration at the Religious
Affairs Office. The large number of residents in Pare District also causes the
number of marriage registrants at the Religious Affairs Office of Pare District
to increase every year. It is known that marriage registration at the Religious
Affairs Office of Pare District, Kediri Regency is increasing every year. In
2019 there was an increase of 735 people from 2018 which was 731, then in 2020
it decreased by 700 people. This increase then occurred again in 2021 as many
as 704 people from 2020, then in 2022 also experienced a fairly drastic
increase of 813 people.
In
addition, the number of marriage registrants registered at the Religious
Affairs Office of Pare District, Kediri Regency has the highest number when
compared to the Religious Affairs Office in other districts in Kediri Regency.
The following is a table of the number of marriage registrants registered at
the Religious Affairs Office in each district in Kediri Regency in 2022:
Table
1 Number of Marriage Registrants in Kediri Regency in 2022
|
No |
District |
Number of Marriage
Registrants |
No |
District |
Number of Marriage
Registrants |
|
1. |
Pare |
813 |
14. |
Banyakan |
449 |
|
2. |
Kepung |
725 |
15. |
Plemahan |
449 |
|
3. |
Wates |
693 |
16. |
Semen |
436 |
|
4. |
Mojo |
656 |
17. |
Ngasem |
421 |
|
5. |
Gurah |
621 |
18. |
Papar |
417 |
|
6. |
Ngadiluwih |
593 |
19. |
Tarokan |
414 |
|
7. |
Plosoklaten |
519 |
20. |
Grogol |
413 |
|
8. |
Puncu |
508 |
21. |
Ngancar |
408 |
|
9. |
Kras |
492 |
22. |
Kandangan |
374 |
|
10. |
Kandat |
488 |
23. |
Kayen
Kidul |
333 |
|
11. |
Badas |
487 |
24. |
Kunjang |
274 |
|
12. |
Purwoasri |
477 |
25. |
Pagu |
272 |
|
13. |
Ringinrejo |
452 |
26. |
Gampengrejo |
224 |
|
T O T A L |
12.408 |
||||
Source:
Kementerian Agama Kabupaten Kediri, 2022
Based on the table above, in 2022 with a
total of 813 marriage registrants who recorded their marriage events at the
Religious Affairs Office of Pare District, Kediri Regency. Meanwhile, the least
number of registered marriage registrants in Kediri Regency in 2022 is the
Religious Affairs Office of Gampengrejo District, with 224 marriage
registrants. Employees of the Religious Affairs Office of Pare District, Kediri
Regency are required to provide excellent service to the community in order to
continue to strive to optimize marriage registration services due to the
increase in the number of marriage registrants every year. Human resources with
adequate performance in marriage registration services are needed to support
the implementation of services so that everything can run effectively.
Kediri Regency Regent Regulation Number 29 of 2017
concerning the Code of Ethics for State Civil Apparatus Employees within the
Kediri Regency Government in Article 1 affirms that every State Civil Apparatus
Employee in a government entity must maintain good dignity, honor, image, and
self-credibility, and also be responsible for creating a harmonious atmosphere
at work, family, and in society. In addition, employees should encourage
increased discipline in carrying out their duties as well as in interactions
with the community. This regulation applies to all government units in Kediri
Regency, including the Religious Affairs Office in Pare District, Kediri
Regency.
However, based on the author's initial
observations during an internship at the Religious Affairs Office of Pare
District, Kediri Regency for one month from August 29, 2022 to September 29,
2022, there were several problems that occurred in personnel at the Religious
Affairs Office of Pare District, Kediri Regency. The first problem is about
employee indiscipline, for example there are three employees who come and leave
the office not according to the specified schedule, even though the employee is
not on duty as an extension worker or guardian of a judge who marries outside
the office.
While the second problem is about the lack of employees.
The number of employees in the Religious Affairs Office of Pare District,
Kediri Regency is only seven people consisting of six people who focus on
marriage registration services, while one person focuses on waqf services. The
front office concept at the Religious Affairs Office of Pare District, Kediri
Regency is managed by one employee of the head of the administrative department
who serves whatever is needed by the applicants. This resulted in some
employees having to concurrently perform duties such as the head of the
administrator who was on duty in the front office to take care of marriage
registration documents also had to concurrently make marriage recommendation
letters outside the district to other applicants. This often happens on Mondays
and results in employees being overwhelmed because many people come to the
office to take care of marriage documents.
Based on these two problems, it is known
that in carrying out marriage registration, effective employee performance is
needed. Therefore, the author feels interested in analyzing and describing how
the performance of employees of the Religious Affairs Office of Pare District,
Kediri Regency in the marriage registration process can be considered
effective.
This research aims to evaluate and analyze
the effectiveness of employee performance in marriage registration services at
the Pare District Religious Affairs Office, Kediri Regency. This research will
assess the level of public satisfaction with the marriage registration services
provided by the office, analyze the efficiency and accuracy of the marriage
registration process carried out by employees, identify factors that influence
the effectiveness of employee performance, and formulate recommendations and
improvement strategies to increase the effectiveness of employee performance.
in marriage registration services. The benefits of this research are that it
provides a better understanding of the effectiveness of employee performance in
marriage registration services, insight into the level of community
satisfaction, information about factors that influence the effectiveness of
employee performance, recommendations and improvement strategies, as well as
being a reference for further research related to performance evaluation.
employees in public service. It is hoped that this research can contribute to
improving the effectiveness and quality of marriage registration services at
the Pare District Religious Affairs Office, Kediri Regency.
RESEARCH METHODS
This study used a qualitative approach with
a descriptive method carried out by observation, documentation, and
semi-structured interviews. This research was conducted at the Religious
Affairs Office Pare District, Kediri Regency, located on Jalan Matahari Number
2C, Pare District, Kediri Regency. The interview respondents in this study were
determined through purposive sampling techniques consisting of Section Heads
and Head of Administrator at the Religious Affairs Office of Pare District,
Kediri Regency and six residents of Pare District who received services from the
Religious Affairs Office of Pare District, Kediri Regency. The research
subjects used in this study were employees of the Religious Affairs Office of
Pare District, Kediri Regency. Data analysis was conducted based on Miles,
Huberman & Saldana (2014) which includes four stages such as data
collection, data condensation, data presentation, and conclusions. This
research is analyzed based on the effectiveness of employee performance which
consists of achieving goals, quality of work, quantity of work, timeliness and
job satisfaction.
RESULTS AND DISCUSSION
Goal Achievement
The
achievement of the goal is seen from the ability of employees of the Religious
Affairs Office of Pare District, Kediri Regency to improve marriage
registration services in accordance with the objectives, vision, mission, and
tasks that have been set. In terms of providing marriage registration services
to the community, the Religious Affairs Office of Pare District, Kediri Regency
cannot target how many marriage registration service targets to be achieved
each year and can only predict. This is because the Religious Affairs Office of
Pare District, Kediri Regency is passive, which means that the people
themselves come to the Religious Affairs Office of Pare District, Kediri
Regency to meet their needs. Although
the Religious Affairs Office of Pare District, Kediri Regency cannot target and
can only predict how many people will register marriage at the Religious
Affairs Office of Pare District, Kediri Regency, it can be known that usually they
predicts that there will be around 700 marriage registrants each year. Target
percentage of the number of marriage registrants at the Religious Affairs
Office of Pare District, Kediri Regency and its realization in 2022 can be seen
in the table below:
Table 2 Target
Percentage and Realization
of the Marriage
Registrants in 2021-2023
|
Year |
Target |
Realization |
Percentage |
|
2021 |
700 |
704 |
101% |
|
2022 |
700 |
813 |
116% |
|
2023 |
700 |
700 |
100% |
Source: Dokumen Kantor Urusan Agama (KUA) Kecamatan
Pare, 2024
Based on the
table above, it can be seen that the target number of marriage registrants
predicted by the Religious Affairs Office of Pare District, Kediri Regency has
been realized and exceeds estimates. The highest number of marriage registrants
was recorded in 2022 with a percentage of 116% of the estimated target.
Meanwhile, the least number of marriage registrants was recorded in 2023 with a
percentage of 100%, but it has reached the predicted target.
The target of
service quality that employees of the Religious Affairs Office of Pare
District, Kediri Regency wants to do, is to provide quality services in
accordance with applicable laws and regulations. In developing the ability and
knowledge in order to provide services in accordance with the targeted quality,
all employees of the Religious Affairs Office of Pare District, Kediri Regency
are called to take part in a training or development program held by the
Training Center, calles as Training at Work that located in Kediri.
If some obstacles
or challenges arise in marriage registration services, the Religious Affairs
Office of Pare District, Kediri Regency feels no need to plan anything to
overcome these obstacles or challenges because the obstacles or challenges that
arise are usually the same pattern, so that the Religious Affairs Office of
Pare District, Kediri Regency already knows the solution to overcome these
obstacles or challenges (Ekaputri & Sugiarto, 2021).
Therefore, this
provides satisfaction to the community for the services provided by employees
of the Religious Affairs Office of Pare District, Kediri Regency such as
serving quickly, providing comfort for the community, and documents or results
of services provided are of excellent quality in accordance with Standard
Operating Procedures and Public Service Standards imposed at the Religious
Affairs Office Pare District, Kediri Regency.
Goal
achievement is the process or result of the effort or steps taken by an
organization to achieve goals, targets, or objectives that have been set. The
achievement of objectives can occur through a series of steps or activities
carried out by the organization (process), or it can refer to the final results
achieved after making these efforts by highlighting the importance of concrete
actions taken by organizations to achieve their goals which can be in the form
of strategic decisions, program implementation, resource management, and other
activities carried out to achieve the goals that have been set (Steiss, 2019).
Based on the results of direct
interaction with employees of the Religious Affairs Office of Pare District,
Kediri Regency as well as a literature review on the achievement of goals, it
can be concluded that the achievement of the goals of the institution can be
considered effective. This can be seen from the increase in demand for marriage
registration services at the Religious Affairs Office of Pare District, Kediri
Regency after the COVID-19 pandemic and the level of public satisfaction with
the services provided in accordance with the quality standards expected by the Religious
Affairs Office of Pare District, Kediri Regency.
Quality of Work
Service quality
standards applied by the Religious Affairs Office of Pare District, Kediri
Regency are in accordance with the prevailing laws and regulations of the
Ministry of Religious Affairs (Herawaty, Hartono, & Ramadhan, 2020). The quality
of services provided by the Religious Affairs Office of Pare District, Kediri
Regency can only be assessed from the community, not from the Religious Affairs
Office of Pare District, Kediri Regency itself by using a satisfaction box and
providing a complaint number to Bimas Islam in case of poor service by the Religious
Affairs Office of Pare District, Kediri Regency. However, the quality of
marriage registration services at the Religious Affairs Office of Pare
District, Kediri Regency has so far been considered good by the community
because employees are able to provide information and guide the community with
a good and friendly response.
Although each
employee of the Religious Affairs Office of Pare District, Kediri Regency has
their main duties and authorities, employees of the Religious Affairs Office of
Pare District, Kediri Regency still cooperate, complement each other, support
each other, and inform each other if there is any news or obstacles. Not only
through direct communication, employees of the Religious Affairs Office of Pare
District, Kediri Regency also communicate indirectly through a Whatsapp group
consisting of employees of the Religious Affairs Office of Pare District,
Kediri Regency with the Ministry of Religious Affairs of Kediri Regency.
In addition,
the Religious Affairs Office of Pare District, Kediri Regency also participates
in various personnel organizations in various scopes. They support each other,
work together, are informative, and build family relationships that are not
only limited to working as employees, but are like part of the family. If there
is a conflict or tension within the scope of employees, the Religious Affairs
Office of Pare District, Kediri Regency will hold a meeting to resolve the
conflict.
The Religious
Affairs Office of Pare District, Kediri Regency also establishes relationships
in order to build solidarity and cooperation with surrounding community groups
by involving community groups in activities held by the Religious Affairs
Office of Pare District, Kediri Regency or vice versa such as cross-sectoral
meeting forums of the Religious Affairs Office, KORPRI throughout the districts,
hamlet head forums, and UPTD Puskemas. However, unfortunately there is no
special forum connected between the Religious Affairs Office of Pare District,
Kediri Regency with the community such as a concern forum or community forum.
Work quality is
defined by (Kurniawanto, Rahmadi, & Wahyudi, 2022) as the result
of the work of employees of an organization which includes the level of
neatness, thoroughness, and conformity of results with the standards set by the
organization. Quality of work refers to products or services produced by
employees as part of their duties within the organization. The quality of this
work affects customer perception and satisfaction, as well as the reputation of
the organization as a whole. The level of neatness refers to the extent to
which work is done neatly, orderly, and includes aspects such as layout,
cleanliness, and regularity in carrying out tasks. Accuracy refers to the level
of accuracy and accuracy in doing work. Conscientious employees tend to perform
tasks in as much detail as possible, avoiding mistakes or defects that could
affect the quality of the final result. Conformity of results with established
standards refers to the results of work that are in accordance with the
standards set by the organization. These standards can be quality guidelines,
operational procedures, or pre-defined performance expectations.
Therefore,
based on the results of interviews and theoretical reviews on work quality, it
can be concluded that the quality of work of employees at the Religious Affairs
Office Pare District, Kediri Regency has proven effective. This is reflected in
the friendly and informative services provided to the community by employees of
the Religious Affairs Office of Pare District, Kediri Regency, in accordance
with the applicable Standard Operating Procedures and Public Service Standards.
Employees of the Religious Affairs Office of Pare District, Kediri Regency also
maintain the neatness of documents and interact with the community to ensure or
confirm the accuracy of the documents produced. Solidarity between fellow
employees of the Religious Affairs Office of Pare District, Kediri Regency and
local community groups is also visible, this allows employees of the Religious
Affairs Office of Pare District, Kediri Regency to produce quality
documentation and service products, so as to meet the satisfaction of the
community served.
Quantity of Work
The quantity of
work is the volume of work produced by employees of the Religious Affairs
Office of Pare District, Kediri Regency which is influenced by the amount of
workload and the situation faced. The prediction of the number of services
provided by the Religious Affairs Office of Pare District, Kediri Regency and
their realization in 2023 can be seen in the table as follows:
Table 3 Target Percentage and Realization
of Marriage Service Products in 2023
|
No |
Service Product |
Target |
Realization |
Percentage |
|
1. |
Marriage Certificate |
700 |
700 |
100% |
|
2. |
Marriage
Recommendation Letter |
400 |
469 |
117% |
|
3. |
Legalization of Marriage Certificate |
1300 |
1425 |
109% |
|
4. |
Duplicate
of Marriage Certificate |
90 |
95 |
105% |
Source: Dokumen Kantor Urusan Agama (KUA) Kecamatan
Pare, 2024
Based on the
table above, it can be seen that all target numbers of service products
predicted by the Religious Affairs Office of Pare District, Kediri Regency have
been realized and exceeded estimates. Actually, the Religious Affairs Office of
Pare District, Kediri Regency also does not have a specific quantity target
that must be achieved in dealing with requests for services from the community
because the community itself needs and comes to the Religious Affairs Office of
Pare District, Kediri Regency. The Religious Affairs Office of Pare District,
Kediri Regency is more concerned with targeting satisfaction from the community
for services in accordance with the regulations that have been implemented by
employees of the Religious Affairs Office of Pare District, Kediri Regency.
Employees of the Religious Affairs Office of Pare District, Kediri Regency,
which only number seven people every day, must serve the needs of the community
in sufficient numbers.
In addition,
the Religious Affairs Office of Pare District, Kediri Regency has no projects
or initiatives to increase the quantity of work and only follows the procedures
and regulations provided by the Ministry of Religious Affairs of Kediri
Regency. The Religious Affairs Office of Pare District, Kediri Regency also
does not plan to ensure that the quantity of work is maintained at the desired
level in the long run because the work charged to each employee runs stably.
The quantity of
work according to(Semaksiani, Handaru, & Rizan, 2019) is the volume
of work produced by employees of an organization which is influenced by the
amount of workload and the situation faced. The quantity of work reflects how
many tasks or jobs an individual or team successfully completed in that time
span. The greater the workload assigned to employees, the more work is expected
to be completed in the same time period. The situation faced by employees also
affects the quantity of work. These situations can include factors such as
working environment conditions, the level of task complexity, resource
availability, and so on, which can affect the work productivity and efficiency.
Therefore, it
can be concluded that the quantity of work of employees of the Religious
Affairs Office of Pare District, Kediri Regency based on the results of
interviews and theories about the quantity of work can be said to be effective.
Despite the shortage in the number of administrative personnel, employees of the
Religious Affairs Office of Pare District, Kediri Regency are still able to
carry out their duties and serve community requests well. This situation is
further helped by the presence of students who do internships at the Religious
Affairs Office of Pare District, Kediri Regency, which helps ease the workload
of the marriage administration department.
Punctuality
Punctuality is
the ability of employees of the Religious Affairs Office of Pare District,
Kediri Regency to complete work and achieve targets as per a predetermined
schedule. The Religious Affairs Office of Pare District, Kediri Regency is
known to have complied with existing service procedures by completing requests
from the community in a timely manner. However, some employees still come and
leave the office not according to their time. Even so, employees of the
Religious Affairs Office of Pare District, Kediri Regency can solve problems
that cause delays in the implementation of marriages and provide solutions
while guiding the community.
In addition, the Religious Affairs Office of Pare
District, Kediri Regency is able to face every challenge and obstacle well to
meet deadlines in marriage registration services either due to internal or
external factors or from the community itself. This is because the Religious
Affairs Office of Pare District, Kediri Regency has been given good and decent
facilities and has employees with high abilities and knowledge so that they can
face all challenges and obstacles that exist in meeting deadlines. To find out
the state of facilities available at the Religious Affairs Office Pare
District, Kediri Regency can be seen in the table as follows:
Table 4 Facilities at the Religious
Affairs Office
of Pare District, Kediri Regency
|
No |
Facility |
Amount |
|
1. |
Archive Shelf |
4 |
|
2. |
Archive Case |
8 |
|
3. |
Bookcase |
1 |
|
4. |
Table |
9 |
|
5. |
Seats for services and
activities |
80 |
|
6. |
Living room seats |
2 |
|
7. |
Computer |
5 |
|
8. |
Regular Printer |
2 |
|
9. |
PLQ Printer PLQ |
2 |
|
10. |
Projector |
1 |
|
11. |
Sound System |
1 |
Source: Dokumen Kantor Urusan Agama (KUA) Kecamatan
Pare, 2024
Based on the
table above, it can be seen that the number of facilities available at the Religious
Affairs Office of Pare District, Kediri Regency is said to be sufficient to
facilitate employees in carrying out marriage registration services. Not only
facilities, but the infrastructure in the Religious Affairs Office Pare
District, Kediri Regency is also very sufficient, such as there are service
rooms, waiting rooms, section heads, employee rooms, wedding halls, counseling
rooms, archive rooms, toilets, parking lots, and directly adjacent to the Great
Mosque An-Nur.
According to (Maryani, Entang, & Tukiran, 2021), punctuality
is the ability of employees of an organization to complete work and achieve
goals just like a predetermined schedule. The ability of employees of an
organization to keep time in completing work is not only related to
individuals, but also includes the ability of the organization as a whole to
manage time and resources in order to meet a predetermined schedule. In
addition to completing work, punctuality also relates to the achievement of
goals or targets that have been set by the organization by emphasizing the
importance of maintaining consistency between the time scheduled to achieve the
goal and the time actually needed to achieve it. Thus, the
concept of punctuality highlights the importance of efficiency in time and
resource management to ensure that work is completed according to a predefined
schedule, thus helping organizations to achieve their goals effectively and
efficiently.
Based on the
results of interviews and theories about punctuality, the author can conclude
that the punctuality of employees of the Religious Affairs Office of Pare
District, Kediri Regency can be said to be effective. This can be seen from the
punctuality of employees of the Religious Affairs Office of Pare District,
Kediri Regency in completing services to the community according to the
specified schedule, even though there are some employees who arrive late and
leave the office not according to the work schedule. In addition, it can also
be seen from employees of the Religious Affairs Office of Pare District, Kediri
Regency who can solve problems that cause delays in the implementation of
marriages and provide solutions while guiding the community.
Job
Satisfaction
The job
satisfaction of employees of the Religious Affairs Office of Pare District,
Kediri Regency can be seen from the way these employees serve the community and
provide a sense of satisfaction to the community. Based on the results of
interviews that have been conducted with employees of the Religious Affairs
Office of Pare District, Kediri Regency and several communities who receive
services from the Religious Affairs Office of Pare District, Kediri Regency
with the reality that exists shows that employees of the Religious Affairs
Office of Pare District, Kediri Regency are satisfied with the work they do.
This can be seen from the assessment from the community on the way employees of
the Religious Affairs Office of Pare District, Kediri Regency convey
information and help the community by giving a good and friendly response.
Factors such as
physical environment, facilities, and attendance and support from colleagues
have a major influence on employees of the Religious Affairs Office of Pare
District, Kediri Regency at work. This can be seen from the interaction carried
out by fellow employees of the Religious Affairs Office of Pare District,
Kediri Regency with the aim of working to worship and improve family elements,
not just relationships between superiors and subordinates.
Job
satisfaction is an employee's level of satisfaction with various aspects of the
work situation and organizational environment in which they operate, including
their perception of the compensation received in proportion to the effort they
put in (Ali & Anwar, 2021). Job
satisfaction includes various aspects that affect an individual's work
experience, such as satisfaction with the task performed, relationships with
colleagues, organizational fairness, and so on. Job satisfaction is not only
related to one particular aspect, but involves various factors that affect
employee work experience including factors such as leadership, organizational
culture, career development opportunities, support from superiors, and so on. Employee perceptions of employee job satisfaction are about the extent to
which the compensation they receive is proportional to the effort they put in
including wages or salaries, benefits, and other benefits received by employees
in return for their contributions to the organization. The balance between the
compensation received by employees must be proportional to the level of effort
and contribution they make in their work. If employees feel that the
compensation they receive is not worth the effort they put in, this can reduce
their level of job satisfaction (Admosoeprapto, 2016).
Thus, it can be
concluded that job satisfaction from employees of the Religious Affairs Office
Pare District, Kediri Regency based on the results of interviews and theories
about job satisfaction can be said to be effective. This can be seen from the
assessment from the community about how employees of the Religious Affairs
Office of Pare District, Kediri Regency enjoy every job given by conveying
information and helping the community by giving a positive response without
complaining or being burdened. In addition, employees of the Religious Affairs
Office of Pare District, Kediri Regency also build a sense of kinship with other
employees by complementing, supporting, helping, and respecting each other.
CONCLUSION
Based on the results of research
conducted by the author, it shows that the performance of employees of the
Religious Affairs Office of Pare District in marriage registration services can
be said to be effective because they have met the indicators used to determine
the effectiveness of employee performance from consisting of goal achievement,
quality of work, quantity of work, punctuality, and job satisfaction. The
achievement of the goals of the employees of the Religious Affairs Office of
Pare District, Kediri Regency can be said to be effective. This can be seen
from the increasing demand for marriage registration services at the Religious
Affairs Office of Pare District, Kediri Regency after the Covid-19 pandemic and
the satisfaction of services provided to the community in accordance with the
quality of services targeted by the Religious Affairs Office of Pare District,
Kediri Regency. The quality of work of employees of the Religious Affairs
Office of Pare District, Kediri Regency can be said to be effective. This can
be seen from the quality of friendly and informative service from employees of
the Religious Affairs Office of Pare District, Kediri Regency to the community
in accordance with applicable Standard Operating Procedures. In addition,
solidarity can also be seen between the Religious Affairs Office of Pare
District, Kediri Regency, both fellow employees and local community groups,
this makes the Religious Affairs Office of Pare District, Kediri Regency able
to produce quality documentation and service products in accordance with
Standard Operating Procedures. The quantity of work of employees of the Religious
Affairs Office of Pare District, Kediri Regency can be said to be effective.
This can be seen from the employees at the Religious Affairs Office of Pare
District, Kediri Regency who are still able to work and serve the many requests
from the community despite the lack of administrative workers. Therefore, the Religious
Affairs Office of Pare District, Kediri Regency felt very helped by the
presence of students who did internships at the Religious Affairs Office of
Pare District, Kediri Regency, thus easing the task of the marriage
administration department. Punctuality of employees of the Religious Affairs
Office of Pare District, Kediri Regency can be said to be effective. This can
be seen from the punctuality of employees of the Religious Affairs Office of
Pare District, Kediri Regency in completing services to the community, even
though there are some employees who arrive late and leave the office not
according to the work schedule. In addition, it can also be seen from employees
of the Religious Affairs Office of Pare District, Kediri Regency who can solve
problems that cause delays in the implementation of marriages and provide
solutions while guiding the community. Job satisfaction from employees of the
Religious Affairs Office of Pare District, Kediri Regency can be said to be
effective. This can be seen from the assessment from the community on the way
employees of the Religious Affairs Office of Pare District, Kediri Regency
convey information and help the community by giving a good and friendly
response. In addition, employees of the Religious Affairs Office of Pare
District, Kediri Regency also enjoy every job given and build a sense of
kinship with other employees by complementing, supporting, helping, and
respecting each other.
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