IMPACT OF STRENGTHENING BUSINESS ETHOS ON
AGRARIAN RESOURCE-BASED MICRO ENTERPRISES
Aristiono Nugroho
Sekolah Tinggi Pertanahan
Nasional
|
Keywords |
Abstract |
|
Impact, Strengthening, Business
ethos, Agrarian resource-based,
Micro
enterprises |
Even
though it is located in a karst area, the community and Pucung Village
Government are optimistic that they will be able to advance their area into
an independent, peaceful, and prosperous village. For this reason, they are
trying to ensure that micro-businesses in this village contribute to its
progress by strengthening their business ethos. This phenomenon is
interesting to research using qualitative research methods accompanied by a
rationalistic approach. The number of informants was 15 people, selected
purposively. Data consists of (1) Primary data obtained from interviews with
informants and (2) Secondary data in the form of population data for Pucung
Village. Meanwhile, data analysis was carried out using Qualitative Analysis
Techniques. The research results show that their business ethos determines
the long-term success of micro-businesses, so strengthening their business
ethos needs to be done. Pucung Village has 6 (six) types of micro-businesses,
consisting of 8 (eight) business units located in 8 (eight) locations.
Strengthening the business ethos for micro businesses in Pucung Village has
elements, including the business owner's willingness to set a vision and
mission, build a positive business culture, and commit to quality. When
strengthening the business ethos has been carried out, it will have an impact
in the form of increasing productivity, competitiveness, credibility, and the
ability to survive. |
Corresponding Author: Aristiono Nugroho
E-mail: [email protected]
INTRODUCTION
Pucung
Village, Girisubo District, Gunungkidul Regency, is a village in a karst area.
Despite this, the community and the Pucung Village Government are optimistic
that they will be able to advance their area into an independent, peaceful, and
prosperous village. Microbusinesses in this village are one element that is
expected to contribute to the progress of the village by strengthening its
business ethos.
Strengthening
business ethos is crucial in ensuring the company's long-term success. Business
ethos includes the values, culture, and attitudes an organization adopts in its
operations. By strengthening business ethos, companies can achieve various
benefits, from increasing productivity to strengthening stakeholder
relationships.
Regarding
ethos, researchers state that Aristotle, in his book "Nicomachean
Ethics" uses the word "ethos" as part of the study of ethics (van
Baardewijk & de Graaf, 2021). Aristotle used the word �ethos� to
describe the outcome of moral development. This term relates to a person's
efforts to work hard to earn a living and obtain a prestigious position in
terms of finances, wealth, and prosperity.
Therefore,
strengthening the business ethos is related to creating a positive work
environment, especially when employees feel motivated and involved and
contribute actively. This can result in increased individual and team
performance, thus having a direct impact on achieving company goals. Apart from
that, a strong business ethos also helps build a positive company image in the
eyes of consumers, investors, and the general public.
This
activity will involve various components to strengthen business ethos,
including a commitment to business ethics, transparency, diversity, innovation,
and employee empowerment (Nugroho,
2023). Commitment to business ethics creates an environment where
honest, fair, and responsible behavior is the main principle in every decision
and action. Apart from that, employee empowerment also plays a vital role in
strengthening the business ethos because employees who feel heard and
appreciated and have room to develop tend to be more dedicated and loyal to the
company.
Even
though it has many benefits, strengthening business ethos has several
challenges. One of them is resistance to change in the work environment. When a
company tries to strengthen its business ethos, adverse reactions from parties
uncomfortable with the change are not uncommon. Apart from that, maintaining
consistency in strengthening business ethos can also be a challenge, especially
in facing the dynamics of the times.
Meanwhile,
micro-businesses are also very important in supporting the village economy.
Micro businesses are defined as businesses with a tiny scale in terms of number
of employees, turnover, and assets. Typically, microbusinesses are owned and
run by individuals or small groups. Types of micro businesses can vary from
food stalls, grocery stores, and small farms to handicrafts. In general,
micro-businesses have a net worth of less than Rp. 50,000,000,- while the
business turnover is less than Rp. 300,000,000,-.
The
researchers states that in most developing countries, micro-enterprises
constitute the majority of companies that generate significant revenues from
total employment (Hassan
& Ahmad, 2016). Therefore, micro-business growth will
encourage increased productivity and overall income levels. However, in many
cases, their most significant economic contribution is maintaining, not
creating, new jobs and income for society. In aggregate, micro-businesses show
impressive growth compared to larger
companies' efforts. However, there are also micro-businesses, which grow slowly
or do not grow at all. Even though it is part of the decision-making activities
of the business owner. Rapid economic growth and the expansion of a small group
of high-performing microenterprises often drive growth rates.
In
the context of the village economy, micro-businesses provide employment
opportunities for village residents. By having a micro business, village
residents can work without leaving the village, thereby helping to reduce
migration from villages to cities. Apart from that, micro-enterprises also play
an essential role in maintaining the diversity of the village economy. With
various micro businesses, villages can have various sources of income. This
helps prevent the village from being dependent on just one particular economic
sector so that the village is more economically stable. Micro-enterprises also
support local community development. When villagers own microenterprises, they
use products and services from fellow local entrepreneurs. This creates a solid
local economic circle and supports overall village economic growth. Thus, micro
businesses have a decisive role in supporting the village economy.
Micro-enterprises can drive economic growth, mainly when supported by access to
funding, skills training, and broader market access.
Conditions
become even more interesting when micro-businesses are linked to agrarian resources,
or, to be precise, micro-businesses based on agrarian resources. As is known,
agrarian resources include the earth (its surface, the body of the earth, and
the space above it), water, space, and the natural wealth contained therein.
Agrarian resource-based micro-enterprises refer to economic activities carried
out by individuals or small groups that use natural resources, especially in
agriculture, livestock, fisheries, and forestry. The meaning of this concept is
not only limited to economic aspects but also includes social, cultural, and
environmental aspects.
Micro-business
in this context refers to economic activities carried out by small-scale
business actors, either individually or in groups. This business often involves
producing, processing, and marketing agricultural, livestock, fisheries, and
forestry products. Meanwhile, agrarian resources refer to utilized natural
resources, such as agricultural land, forests, rivers, and so on. Thus,
agrarian resource-based micro-enterprises are an effort to utilize natural
resources sustainably to develop small-scale economic enterprises.
The
importance of agrarian resource-based micro-enterprises must be addressed,
especially in the context of local economic development. The following are
several meanings contained in this concept: (1) Empowerment of local
communities by relying on agrarian resources, especially in rural areas. This
can create jobs, increase incomes, and reduce migration to cities; (2)
Environmental conservation is interpreted as a concept with a sustainable
approach so that micro-enterprises based on agrarian resources can help
maintain environmental balance.
RESEARCH METHODS
This
research uses qualitative methods with a participatory paradigm as the primary
format, as a form of respect for society. This research was located in Pucung
Village, Girisubo District, Gunung Kidul Regency. The subjects of this research
consisted of: (1) Pucung Village Head, (2) Pucung Village Secretary, (3) Dukuh
Head in Pucung Village, (4) Pucung Village Officials, (5) Pucung Village
community leaders, and (6) Residents the people of Pucung Village. This
research obtained information from 15 informants, who were selected
purposively. Based on the source, the data obtained in this research consists
of primary data and secondary data. Primary data was obtained from the
interviews with informants, the substance of which was stated in the interview
guide.
In
contrast, secondary data was obtained from public documents from the Girisubo
District Government (in the form of population statistical data) and the Pucung
Village Government (in the form of village monograph). Primary data collection
from informants was carried out using interview techniques, as well as using
interview guide instruments and note-taking tools. Meanwhile, secondary data
collection from the Girisubo District Government and Pucung Village Government
was carried out using documentation techniques and instruments in recording
devices. This research data was analyzed using Qualitative Analysis Techniques,
which some methodologists often call "Thematic Analysis," the stages
of which are as follows: (1) Initial Review of All Data; (2) Data Reduction and
Abstraction; (3) Compilation of the Smallest Information Unit; (4) Grouping of
Smallest Information Units; (5) Preparation of Propositional Statements.
RESULTS AND DISCUSSION
Micro Business in Pucung Village
The
Government and the people of Pucung Village want to create prosperity in their
area. Meanwhile, researchers explains that the forms of community welfare
consist of: First, economic welfare, in the form of community welfare in the economic
aspect, namely when people can meet the needs of themselves and their families,
which is characterized by adequate income (Pigou,
2017). Second, psychological well-being, in the form of people's
well-being in the psychological aspect, namely when people can be calm and not
stressed in facing the dynamics of life. Calm does not mean slow in acting, but
rather the expression of someone who thinks clearly and deeply. Third, social
welfare, in the form of community welfare in the social aspect, is when people
can interact in harmony. Interaction is an action that occurs when two or more
parties influence or influence each other. Fourth, cultural welfare, in the
form of community welfare in the cultural aspect, is when people can express
their attitudes, behavioral patterns, and knowledge through traditions,
customs, and art.
To
realize prosperity, the Government and the people of Pucung Village made macro
planning a master plan. The researchers stated that the Pucung Village
Masterplan was prepared in a participatory manner armed with awareness, as
follows: First, the potential of Pucung Village consists of physical and
non-physical potential, both of which can be utilized and developed to realize
community welfare.
Second, the process of making the Pucung Village Masterplan includes: (1)
facilitation of maps and data from lecturers at the National Land College; (2)
providing input from the head of the padukuhan and local community leaders
regarding the development plans of each padukuhan; (3) data collection and
input, as well as analysis and preparation of the Pucung Village Masterplan by
the Pucung Village Head and Pucung Village Secretary, supervised by lecturers
from the National Land College; Third, the development conception in the Pucung
Village Masterplan includes: (1) socio-ecological approach, (2) participatory
approach, and (3) input-output approach; Fourth, development zoning in the
Pucung Village Masterplan, includes: (1) development of the Northern region,
(2) development of the central region, and (3) development of the Southern
region; Fifth, the division of activities in the Pucung Village Masterplan
includes: (1) agriculture, (2) animal husbandry, (3) tourism, and (4) economy.
Based
on the Pucung Village Masterplan, it is known that the economy in this village
will develop rapidly if it is managed as well as possible by people who have
the soul and spirit of leadership. Pucung Village Government Office staff are
of the view that leadership skills can be built in the following ways: First,
practice to be more disciplined so that you can be consistent and able to complete
various tasks and responsibilities; Second, practice being an inspiration to
others, because the leader is a role model for all team members, so his
behavior will be of concern to everyone; Third, continue to learn, by studying
the conditions and things that occur in the workplace, so that you will gain
much experience; Fourth, practice empowering all team members, by dividing
tasks fairly or proportionally; Fifth, practice knowing yourself so that you
can utilize your potential to achieve your goals; Sixth, practice having the
courage to admit mistakes, so that you can improve yourself so that the
mistakes you make do not drag on and do not become an obstacle to future
success (Nugroho,
2023).
This
spirit of leadership gives rise to optimism, which is manifested in the
attitudes, actions and behavior of the community and the Pucung Village
Government, as follows: First, the seriousness of the community and the Pucung
Village Government, when collaborating with the National Land College (STPN) to
carry out participatory research activities and community empowerment ; Second,
the seriousness of the community and the Pucung Village Government, when
working hard to develop agriculture, animal husbandry, small businesses and
tourism; Third, the seriousness of the community and the Pucung Village
Government, when carrying out repairs and arrangement of physical,
intellectual, human resource, financial and technological facilities; Fourth,
the seriousness of the community and the Pucung Village Government, when
improving the welfare of the community independently and peacefully by
utilizing the iconic potential of Pucung Village, namely: Bengawan Solo Purba;
Fifth, the seriousness of the community and the Pucung Village Government, when
carrying out land use and utilization activities (Suseno et
al., 2022).
This
optimism can also be seen in the spread of home industries or what are usually
called micro businesses in Pucung Village, which consist of First,
micro-businesses making cakes or snacks, totaling 2 (two) business units and
located in 2 (two) locations in the Village area. Pucung. The micro-business of
making cakes or snacks has become an attractive option for starting a
micro-scale business. This is due to several reasons that influence the success
and attractiveness of this type of business. As is known, snacks and cakes are
products always in demand by the public (consumers). Snacks and cakes are
always in high demand, thus providing excellent opportunities for
micro-entrepreneurs in this field. Micro businesses making cakes or snacks
generally require affordable initial capital.
When
compared with large-scale businesses, it is known that the costs of starting a
micro-business making cakes or snacks are still relatively lower. This makes it
an attractive option for budding entrepreneurs who have limited capital.
Creativity plays a very important role in entering the cake or snack-making
industry. From variations in taste to attractive packaging designs, businesses
can experiment and innovate. This allows businesses to adapt their products to
continuously evolving market tastes. Meanwhile, with the growing development of
the food and beverage industry, especially in this digital era, micro-entrepreneurs
have more comprehensive access to market their products. Social media and
e-commerce platforms can help micro-entrepreneurs reach potential consumers
without spending enormous marketing costs.
Second,
the micro business of making tuna floss consists of 1 (one) business unit and
is located in 1 (one) location. The micro-business of making tuna floss is one
promising small business in the food industry. Shredded tuna has a vast market
share because it can be enjoyed as a healthy snack or a complement to food.
However, even though the opportunities are plentiful, these micro-businesses
face several challenges that must be overcome. Tuna floss has enormous market
potential because people are increasingly concerned about healthy eating
patterns. Tuna floss is a source of high protein and low fat, so it is sought
after by consumers who maintain their health. Apart from that, tuna floss also
has a relatively long shelf life, making it suitable as a finished product for
sale on a small or large scale.
Even
though the opportunities are plentiful, micro-businesses making tuna floss face
several challenges. One of them is tight market competition. Competition is
extreme in the food industry, especially in the shredded segment. Product
quality, price, and marketing strategy are the primary keys to facing this
competition. Another challenge is in terms of licensing and food production
standards. As a micro business, business owners must ensure that the tuna floss
produced meets the food safety standards set by the relevant authorities. This
licensing and certification process can hinder micro-businesses from entering
the broader market.
To
be successful in the micro business of making tuna floss, the micro business
owner needs to implement the right strategy. First, focus on product quality by
making efforts so that the tuna floss produced tastes delicious, has a good
texture, and is clean so that business owners can win the hearts of consumers.
Apart from that, a good understanding of the market and consumers is also the
key to success, for consumer preferences, market trends, and needs for tuna
floss products help businesses develop effective marketing strategies.
Third,
furniture manufacturing micro businesses total 2 (two) business units and are
located in 2 (two) locations. Micro-enterprises in the furniture manufacturing
industry play a vital role in the local (village) economy by employing several
residents, reducing unemployment, and increasing community income.
Microbusinesses are also the backbone of the village economy, strengthening
business networks and promoting inclusive economic growth. Despite their small
size, furniture manufacturing micro-enterprises are a source of innovation in
design and material selection. Furniture artisans are more flexible in creating
unique and experimental designs that can attract the local market. Apart from
that, this micro entrepreneur also uses recycled or environmentally friendly
materials in the production process, which aligns with efforts to support
environmental sustainability. However, micro-businesses in the furniture
manufacturing industry face various challenges, ranging from limited access to
capital to competition with large manufacturers. Micro business actors also
need help to survive and grow, such as lack of market access and changes in
consumer trends.
Fourth,
metal processing micro businesses total 1 (one) business unit and are located
in 1 (one) location. Metal processing micro businesses are an essential part of
the manufacturing sector, which plays a role in the village economy. Despite
its small size, this micro-enterprise has excellent potential to grow and
contribute to the local economy. One of the critical steps in increasing the
productivity of metal processing micro businesses is to invest funds,
especially in the right technology and equipment. In addition to investing in
technology, it is also essential to develop workers' skills through appropriate
training to learn the latest metal processing techniques, understand how to use
the equipment correctly and increase their understanding of safety practices.
Furthermore,
a metal processing micro-enterprise must also pay attention to managing its
supply chain. This includes procuring suitable raw materials, maintaining good
relationships with suppliers, and ensuring that the production process is
maintained due to shortages of raw materials. With effective supply chain
management, micro-businesses can reduce lead times, minimize inventory costs,
and maintain the quality of the final product.
Fifth
is the bamboo craft micro-enterprise, which consists of 1 (one) business unit
and is located in 1 (one) location. Bamboo craft micro businesses have great
potential in the local market. Bamboo has ecological advantages and attractive
aesthetic beauty as a natural raw material. However, despite its great
potential, this business also faces several challenges that need to be overcome
to achieve long-term success; for example: (1) It is essential to understand
the potential of bamboo craft micro-enterprises because bamboo has unique
properties that make it very suitable for various types of bamboo crafts. Craft
products include baskets, chairs, tables, and wall hangings. Apart from that,
the sustainability of bamboo as a natural resource makes it increasingly popular
in the market, especially by consumers who are increasingly concerned about the
environment. (2) Bamboo craft micro businesses have quality standard
challenges, so the products produced must meet strict quality standards, which
include design, strength, and weather resistance.
Apart
from that, infrastructure and market access problems are also significant
challenges for micro-business actors. Infrastructure that does not support it
can hamper the production and distribution process. Meanwhile, limited market
access can make it difficult for products to be marketed widely. To overcome
these challenges, micro business actors can take several strategic steps,
namely: (1) It is essential to improve product quality through innovation in
design and production techniques, through collaboration with designers or
production technology experts; (2) It is essential to improve production and
distribution infrastructure, such as providing access to necessary resources
and production facilities.
Sixth,
painting and screen printing micro businesses, totaling 1 (one) business unit,
and located in 1 (one) location. Painting and screen printing plays a vital
role in the micro business industry. These two techniques provide aesthetic
value to the product. They can also be an essential part of marketing strategy
and brand development. In the context of micro-businesses, painting can be a
powerful tool for strengthening brand identity. For example, unique and
creative art can help brands differentiate themselves from competitors on
products such as bags, shoes, or clothing. This also reflects the superior
quality of handicrafts and gives an exclusive impression to consumers. On the other hand, screen printing is
often a more practical choice on a larger production scale. With screen
printing techniques, micro-businesses can produce goods in larger quantities
with high design consistency. This allows market expansion and product
distribution to various locations.
These
two art techniques can also be used as a marketing strategy. Personalized art
or unique screen-printed designs can create a compelling story behind brands
and products. This can increase consumer engagement and build deeper
relationships with the audience. When discussing art in micro-businesses, it
cannot be denied that painting and screen printing also provide emotional value
for consumers. Products decorated with beautiful art can create a more
meaningful experience and more robust engagement for consumers. This can build
brand loyalty and increase consumer loyalty.
Elements of Strengthening Business Ethos
Elements
of strengthening business ethos in micro businesses consist of the willingness
of business owners to define a vision and mission clearly. Business vision and
mission are two key elements that form the primary basis for a company's
success. It provides clear direction, goals, and identity for the company and
serves as a guide for every strategic decision taken. Meanwhile, a business
vision describes the future the company wants. This vision includes the company's
long-term goals and reflects the highest aspirations. A good vision must be
inspiring, ignite enthusiasm, and provide clear direction for everyone in the
company. In addition, a vision provides an overview of something the company
wants to achieve and inspires employees, customers, and other stakeholders.
While
the vision discusses long-term goals, the business mission relates to the
actions taken to achieve that vision. The mission statement describes the
company's main activities, short and medium-term goals, and core values that
form the basis of all decisions. The mission also directs the company in
determining daily operational steps to achieve its vision. Micro businesses must have a clear vision
of the direction they want. They can achieve a mission that describes the
activities that must be carried out to achieve the vision. By having a clear
vision and mission, the business owner and the people involved in the business
will have the same goal to work towards.
Researchers
state that every organization (company) has unique goals and reasons for its
existence (Paramansyah
& SE, 2022). This uniqueness should be reflected in
the vision and mission statements. The nature of the business vision and
mission can represent the company's competitive advantage. An organization
achieves high openness when it develops and communicates precise business
through a vision and mission. A good mission statement expresses customers,
products or services, markets, technology, and concerns for survival, growth,
and profitability. As the first step in strategic management, vision and
mission statements guide all planning activities. A well-designed vision and
mission statement are essential for formulating, implementing, and evaluating
strategy. Therefore, developing and communicating a clear business vision and
mission should be addressed in strategic management. With a clear vision and
mission statement, a company's short-term actions can be more productive for
its long-term interests.
Thus,
even though a micro business is a relatively minor economic activity, it still
requires a clear vision and mission to achieve long-term success because (1)
vision and mission are an essential foundation for guiding business goals,
values, and direction; (2) vision and mission have a vital role in guiding
business, especially micro-businesses; and (3) the vision is a long-term
description of the main goals of the business, while the mission is a statement
that explains the specific business goals and how the business will achieve its
vision. A strong vision and
mission will help micro business owners in terms of (1) communicating business
goals to employees, customers, and other stakeholders, (2) providing direction
and focus in making business decisions, and (3) creating a positive identity
and image for your business.
The
steps for creating a vision and mission are as follows: (1) Plan a
collaborative process involving employees, customers, and other stakeholders in
the vision and mission planning process so that the vision and mission reflect
shared values and aspirations; (3) Review the business values and objectives,
taking into account the core values and business objectives, as well as
considering the things that make the business unique and the things it hopes to
achieve in the future; (3) Create an inspirational vision statement, describing
the long-term goals of the business, for example, "To be a leading service
provider in the culinary industry and a role model for innovation and service
excellence;" (4) Create a specific mission statement, to explain how the
business will achieve the vision, for example, "Provide high-quality
culinary products with friendly and innovative service to meet customer
needs."
Second,
business owners are willing to build a positive business culture. There are
several exciting things about business culture, such: (1) Business culture, or
what is often referred to as business culture, is one of the most critical
aspects in the success of a company; (2) Business culture does not only include
the values and norms adhered to by the organization, but also reflects the
identity, vision, and way of working which are the basis for every action taken
by company members; (3) Business culture plays a crucial role in shaping
corporate identity and influencing employee behavior. When a strong and
positive business culture is implemented, companies can experience various
benefits, such as increased productivity, employee satisfaction, customer
loyalty, and better competitiveness in the market.
Business
culture consists of various interrelated elements, including (1) Work values
and ethics, which are interpreted as follows: (a) The values espoused by the
company are the basis of business culture. (b) A strong work ethic will create
a professional and responsible work environment; (2) Open and transparent
communication, which allows information to flow smoothly at all levels within
the company; (3) Innovation, because a business culture that encourages
innovation will provide encouragement for employees to create new solutions and
improve the quality of products or services; (4) Collaboration, because good
teamwork is a characteristic of a thriving business culture, for example,
collaboration between departments and between employees will lead the company
to tremendous success.
Micro
businesses are required to build a positive business culture in order to help
strengthen the business ethos. This involves the business's core values,
attitude towards risk, and a spirit of collaboration among the people involved.
Despite their small size, micro-enterprises have great potential for inclusive
and sustainable economic growth. However, to reach its full potential, micro
business owners need to build a positive business culture, namely: (1)
Leadership that encourages and motivates, such as setting a good example,
providing space for creativity, and providing support and encouragement to
employees; (2) Open and transparent communication between business owners,
employees, and customers, to create an inclusive work environment and build
trust, for example, through regular meetings, discussion forums, or other
communication media; (3) Empowering employees, so that they can contribute to
decision making and give greater responsibility to employees, to create a
strong sense of ownership and responsibility, and at the same time build a
collaborative and responsive business culture; (4) Strong work ethic, through
efforts to instill values, such as honesty, discipline, hard work and
innovation in every aspect of the business, so that they become part of the
business identity.
Researchers
state that "culture" has many differences and connotations, and no
consensus has been reached (Barrios
Calder�n & D�az Jim�nez, 2015). From an ontological point of view,
objectivists tend to see culture as something that has activity and
subjectivity but is recognized as something within the organization (company).
Some define culture as a pattern of basic assumptions created, discovered, or
developed by a particular group when that group learns to overcome its
problems. Culture can also be defined as collective mind programming that
differentiates members of a particular organization from members of other
organizations. Therefore, understanding an organization's culture is essential
because it will contribute to understanding people's responses and reactions
concerning the problems they face. This will influence organizational change
and strategy.
Third,
business owners are willing to build a commitment to quality by paying
attention to products, services, and customer experience. Commitment to quality
is a fundamental principle in various aspects of life. Whether in business,
education, personal relationships, or self-development, commitment to quality
is crucial in determining success and satisfaction (Suryana
& Latifa, nd). In a business context, commitment to
product or service quality is the main foundation for winning consumer trust (Erica
& Al Rasyid, 2018). Companies that focus on quality tend to
gain higher customer loyalty, which ultimately positively impacts company
growth and reputation (Sovania
& Setiawan, nd). At an individual level, commitment to
quality refers to the desire to improve oneself and reach one's full potential
continually. By prioritizing quality in all aspects of life, a person can
create a more meaningful life, build self-confidence, and influence others
positively.
In
the context of commitment to quality, micro business owners need to have a
strategy to improve the best services and products, with the following steps:
(1) Need to understand customer needs through direct observation and interaction,
so that services and products are in accordance with customer needs and
desires; (2) It is necessary to pay attention to product and service quality as
the main focus, in the form of high quality standards, to build customer trust
and loyalty; (3) Need to innovate, to meet changing market demands, in the form
of developing new products, improving production processes, or even new
business models, so that micro-enterprises can remain relevant and competitive
in the market; (4) It is necessary to educate customers about the products and
services offered, so that more customers understand the value of the products
or services provided, so that customers are more likely to be satisfied; (5)
Need to provide good service to customers, by being responsive to customer
questions and complaints, as well as being friendly and willing to help
customers who experience difficulties when obtaining services and enjoying
products; (6) It is necessary to be ready to receive feedback, in order to gain
valuable insight into matters related to services and products that require
improvement.
Impact of Strengthening Business Ethos
Micro
businesses face various challenges, including intense competition and limited
resources. One of the critical factors that can help micro businesses to
develop is strengthening the business ethos. Business ethos refers to
strengthening the values, principles, and work culture that drive business
performance and growth. This involves a solid commitment to professionalism,
integrity, innovation, and customer service. In the context of
micro-businesses, strengthening business ethos can mean developing a work
attitude that is tough, disciplined, and focused on product or service quality.
The
meaning of strengthening business ethos in micro businesses also includes
efforts to improve business management, develop employee skills, and implement
sustainable business practices. By strengthening their business ethos,
micro-businesses can increase their competitiveness, expand their market share,
and positively impact the local economy. The impact of strengthening business
ethos on micro-businesses can be very strong because (1) By improving product
or service quality and operational efficiency, micro-businesses can expand
market reach and increase customer loyalty. This contributes to increased
income and business sustainability. Apart from that, strengthening business
ethos also impacts increasing competitiveness. By improving management,
innovation, and adaptation to market changes, micro-businesses can compete more
effectively with their competitors, both at the local and national levels.
Strengthening
the business ethos will positively impact micro-businesses, such as increasing
productivity by optimizing operational processes and producing high-quality
products or services. Productivity is a critical factor in the success of micro
businesses. This is because it is known that productivity plays a crucial role
in determining the success of a business, especially in the business context of
micro businesses. Productivity can also be interpreted as the ratio between the
output produced and the input used. In this case, productivity can be measured
from various aspects, such as the efficiency of using resources, time, and
labor. In the context of micro-businesses, high productivity can significantly
impact the business's success.
One
of the main benefits of high productivity is the efficient use of resources. By
maximizing the use of capital, labor, and time, micro-businesses can achieve
higher production levels without increasing investment. This can reduce
production costs and increase profitability, which in turn will strengthen the
business's financial position. High productivity can also impact the quality of
the products or services offered. By using resources efficiently,
micro-businesses can focus on improving the quality of the products or services
they offer to consumers. This can increase consumer satisfaction and strengthen
brand image, which can help build consumer loyalty and increase market share.
However,
to achieve high productivity, micro businesses need to pay attention to several
key factors, such as effective management, which is essential in increasing
productivity. This includes careful planning, close supervision, and efficient
resource management. In addition, investment in technology and innovation can
also be vital to increasing productivity. Using the right technology can speed
up production, reduce errors, and increase overall efficiency.
In
this way, micro-businesses can overcome the situations they experience, for
example, micro-businesses run by individuals or small groups with limited
resources. Increasing productivity will strongly impact the growth and
sustainability of these micro businesses. One of the main reasons for the importance
of increasing productivity is that it can increase business efficiency. With
limited resources, such as time, money, and labor, micro-businesses must
optimize the use of these resources to achieve maximum results. Increasing
productivity can help micro businesses reduce resource waste and increase
output.
Researchers
emphasized boosting productivity because solid productivity growth is necessary
while maintaining aggregate productivity development (Albrizio
& Nicoletti, 2016). These productivity advances must be
spread throughout the economy through knowledge and technology adoption, reducing
the technological gap between business activities. This gap reflects the
distance between each business activity and its level of productivity and
evolution. In addition, technology gaps over time also indicate the speed of
diffusion of knowledge and innovation in society. Usually, technological
advances and best practices only spread to some business activities. However,
this method is still the easiest and fastest to adopt by several business
activities.
Several
parties have realized that increasing productivity also helps micro businesses
to increase their competitiveness. In a competitive market, micro businesses
must be able to compete with other companies that may have a larger scale. By
increasing productivity, micro-businesses can create a competitive advantage by
producing products or services at lower costs with better quality. Not only
that, increasing productivity can also have a positive impact on overall
economic growth. Productive micro-enterprises create new jobs and increase
income for business owners and employees. This can contribute to improving
community welfare and reducing unemployment rates. However, micro businesses
need to implement the right strategies to achieve increased productivity. Some
steps that can be taken include investing in technology that enables process
automation, employee training to improve skills and efficiency, and redesigning
business processes to identify and eliminate obstacles to productivity.
They
were second, increasing competitiveness to compete in a competitive market by
attracting more customers, maintaining market share, and facing existing
challenges. Microbusinesses have an essential role in the village economy,
especially job creation and economic growth. However, to remain competitive in
an increasingly competitive market, micro-business owners must optimize their
strategies to increase business competitiveness. Utilizing technology is
critical in increasing business competitiveness in micro businesses. With the
proper adoption of technology, such as leveraging social media to expand market
reach or using business management software to increase operational efficiency,
microbusiness owners can expand the scope of their business and increase
productivity.
In
addition, understanding and responding to market needs is critical in
increasing business competitiveness. By carefully observing the market,
micro-business owners can identify consumer trends and preferences so that they
can adapt their products and services according to market demand. Also, establishing
strategic partnerships with suppliers, distributors, or competitors can
increase business competitiveness. Such partnerships can help micro businesses
gain access to previously unaffordable resources, as well as expand their
business networks.
Apart
from internal factors, external factors such as changes in regulations or
economic conditions can also influence the business competitiveness of micro
businesses. Therefore, micro-business owners must stay abreast of industry
developments and adapt their strategies according to changes in the business
environment. However, financial challenges are often the main obstacle in
increasing business competitiveness in micro businesses. Access to affordable
business capital and a good understanding of financial management are the keys
to overcoming these financial obstacles.
For
this reason, the right strategy is needed: (1) You need to understand the local
market, which includes an in-depth understanding of customer needs, market
trends, and the level of competition. With a good understanding of the market,
micro business owners can adapt their products or services to suit better
customer needs, as well as differentiate themselves from competitors; (2) It is
necessary to improve the quality of products and services offered through
investment in employee training, the use of more sophisticated technology, or
updates in production processes. By offering better products or services than
competitors, microbusinesses can attract new customers and retain existing ones;
(3) It is necessary to use technology, including using social media to expand
market reach, using management software to increase operational efficiency, so
that technology can help micro businesses to compete in an increasingly
connected market; (4) It requires collaboration with other stakeholders, such
as local suppliers, financial institutions, or even potential competitors. In
addition, micro-business owners also need to build partnerships to expand their
reach, access previously unavailable resources, and learn from the best
practices of others.
Researchers
state that micro-enterprises are important development agents for a community
in a particular area because they can absorb labor and provide income to the
community members involved (Irawan,
2020). Therefore, the Government needs to focus on appropriate
and relevant policies supporting micro-enterprises. Uniquely, although it is
generally known that micro businesses are essential in contributing to the
domestic economy, only a few governments have formulated policies to improve
the domestic economy so that they help increase the competitiveness of micro
businesses (Maksum et al., 2020). Most governments need reliable statistics on
microenterprises.
Third,
increasing credibility by implementing sound business ethical standards so as
to gain the trust of customers, business partners, and other related parties.
One of the most important ways to increase business credibility in micro
businesses is to show professionalism in appearance and service. This includes
having a consistent logo and brand identity, having an attractive and
accessible website, and providing good customer service. Showing that the
business has high standards in appearance and service will increase the trust
of customers and business partners. Apart from that, the use of technology can
also be the key to increasing business credibility in micro-businesses, for
example, business management software, electronic payment systems, and social
media to expand market reach.
Furthermore,
building solid relationships with local communities is also very important in
increasing business credibility. This can be done through participation in
community events and activities, donating time or resources to charitable
causes, or sponsoring local events. By being involved in the community,
micro-businesses can gain strong trust and support from the surrounding
community. Then transparency is critical in building trust with customers and
business partners (Parris et al., 2016). Microbusinesses must be transparent in their pricing
policies, production processes, and product return policies. Micro businesses
can build customer or consumer trust by providing precise, honest information (Juliana
et al., 2019).
Therefore,
several essential steps must be taken by micro business owners in order to
increase credibility, namely: (1) It is necessary to build financial practices
that are transparent and well documented. This includes compiling accurate and
regular financial reports and keeping personal and business finances separate.
By having clear financial records, micro-businesses can show to outside parties
that they have good control over financial aspects; (2) It is necessary to
build good relationships with banks and financial institutions by establishing
open communication, fulfilling payment obligations on time, and utilizing
banking products that suit business needs. By building good relationships,
micro-businesses can increase their opportunities to obtain credit and
financial support; (3) It is necessary to utilize technology to increase
credibility, for example, by having a solid online presence, such as through
websites and social media, so micro businesses can expand their reach and reach
more potential customers. In addition, using technology to improve business
processes and customer service can also increase the reputation and credibility
of micro businesses (Lin et
al., 2020).
Researchers
explain that there is a link between credibility and product and service
quality (Chaniago,
2020). He identified six criteria for using a product and its
services: ease of use, noise reduction, quality, adaptability, time, and cost
savings. He also defines quality as a user criterion, which must be carried out
with excellence or, in some cases, honesty in the form of labeling and identification.
Meanwhile, five values are included in quality: accuracy, completeness,
recency, reliability, and validity. Although Taylor does not explicitly use the
word, it is essential to note that "credibility" is an embedded idea
of the quality derivation of reliability and validity (Hildesheim
& Sonntag, 2020).
Meanwhile,
this aspect of information quality can be used when people need to make
decisions regarding information. However, such decisions can be difficult
because a text may be high or low quality in various ways. For example, a text
can be comprehensive but inaccurate, have validity but must be updated, etc.
Therefore, information seekers sometimes have to choose the most important
values. This is where credibility plays an important role. People select the
most credible items from objects with varying informational values. Credibility
provides another layer of evaluation of information to be selected from a
collection of documents initially rated as high quality.
Fourth
is the ability to survive facing external challenges, such as market changes or
unstable economic conditions. The ability to survive in business is crucial,
especially for micro businesses, which often operate in a competitive and
changing market environment. This survival capability can be interpreted as the
ability to continue to exist and develop amidst external challenges that
threaten business continuity. Therefore, micro businesses need to be able to
innovate in the products or services they offer to remain relevant in the
market and meet consumer needs effectively. Sound financial management will
also help micro businesses to face financial pressures and ensure operational
continuity. In addition, the ability to adapt to changes in consumer behavior,
market trends, and regulations is essential for maintaining a position in the
market.
In
the context of survival capacity, micro-businesses often have limited capital,
human resources, and market access, making them vulnerable to external
pressures. Meanwhile, in a competitive market, micro-businesses must compete
with large companies and similar competitors, which can hinder maintaining
market share. Furthermore, technological changes and digitalization can also be
a threat to micro businesses that need to be able to adapt quickly.
For
this reason, several steps must be taken into account, such as: (1) It is
necessary to diversify products or services by offering a variety of products
or services so that they are more flexible in facing market changes and
consumer demands. For example, a small food stall can provide a varied menu to
reach more customers; (2) It needs to improve quality and innovation to
maintain its competitiveness. For example, a handicraft artisan can continue to
develop the design and quality of his products so that they remain in demand by
consumers; (3) Need to utilize technology, for example, using social media to
market products or digital platforms to expand market reach. This will help
micro businesses stay connected with consumers amidst changes in consumer
shopping behavior; (4) It is necessary to build strategic partnerships with
related parties, such as suppliers, distributors, or even other businesses, to
support each other and expand market reach together.
CONCLUSION
The
long-term success of a micro business is determined by its business ethos, so
strengthening the business ethos of a micro business is essential. Business
ethos includes the values, culture, and attitudes an organization adopts in its
operations. In the context of Pucung Village, several micro-businesses require
strengthening business ethos. First, the micro business of making cakes or
snacks, which totals 2 (two) business units and is located in 2 (two) locations
in the Pucung Village area. Second, the micro business of making tuna floss
consists of 1 (one) business unit and is located in 1 (one) location. Third,
furniture manufacturing micro businesses total 2 (two) business units and are located
in 2 (two) locations. Fourth, metal processing micro businesses total 1 (one)
business unit and are located in 1 (one) location. Fifth is the bamboo craft
micro-enterprise, which consists of 1 (one) business unit and is located in 1
(one) location. Sixth, painting and screen printing micro businesses, totaling
1 (one) business unit, and located in 1 (one) location.
Strengthening
the business ethos for micro businesses in Pucung Village has elements, which
consist of the willingness of business owners to establish a clear vision and
mission. Second, business owners are willing to build a positive business
culture. Third, business owners are willing to build a commitment to quality by
paying attention to products, services, and customer experience. When strengthening
the business ethos has been carried out, it will have an impact in the
following ways: First, it will increase productivity by optimizing operational
processes and producing high-quality products or services. Second, increasing
competitiveness is necessary to compete in a competitive market by attracting
more customers, maintaining market share, and facing existing challenges.
Third, increasing credibility by implementing sound business ethical standards
so as to gain the trust of customers, business partners, and other related
parties. Fourth is the ability to survive facing external challenges, such as
market changes or unstable economic conditions.
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